Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.
Products, Content and Specifications
All features, content, specifications, products and prices of products and services described or depicted on www.theroverstore.com (this “Web Site”), are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Betafresh Hong Kong Limited (“Betafresh Hong Kong Limited”), which operates this Web Site pursuant to agreements with Betafresh Hong Kong Limited (Betafresh Hong Kong Limited, “we” or “us”), make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.
Payment
You may pay with any payment options available in your country. You can find a list of payment options here. There is no extra charge for card payments. In the event that no payment has been received after submitting your order, Betafresh Hong Kong Limited may automatically cancel your order.
Your payment transaction is handled by our payment processors: PayPal, Stripe and Mollie.
Based on security measurements taken by the above mentioned payment processors, ROVER may ask you to provide additional information as an extra measurement in order to avoid fraud. All personal details provided to ROVER will be handled confidentially.
Warranty
Betafresh Hong Kong Limited warrants against defects under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (”Warranty Period”). If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Betafresh Hong Kong Limited will exchange the product with a new, used or refurbished product that is at least functionally equivalent to the original part. A replacement product assumes the remaining warranty of the original part or one (1) year from the date of replacement, whichever provides longer coverage for you.
To have a replacement covered under the warranty, please use our contact form on the “contact us” page. In the e-mail you need to specify your name, address, order number, and a detailed description of the issue.
For defective products, we require a short video or photos of the defect to proceed with a replacement or refund.
Note that the warranty only applies to products purchased at theroverstore.com or at our official resellers. You can find the official resellers list at the Store Locator.
ROVER is unable to perform any warranty coverage when there is a lack of purchase verification. We require a receipt, online or e-invoice, or a picture of a physical invoice/receipt in order to process any warranty claims.
The warranty does not apply to the following cases:
- Damage made by weather conditions
- Failure or damage caused by improper use or carelessness – crashes and breaks
- Failure or damage caused by unjustifiable repair or modification
- Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
- Aesthetic changes that occur during normal use
In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten
Important Ordering Information
All orders require about 1 to 3 business days processing before shipment for any product designated as “In Stock”. While Betafresh Hong Kong Limited makes every attempt to maintain accurate stock information, Betafresh Hong Kong Limited is not responsible for the accuracy of inventory. In the event of a discrepancy regarding availability of a product, Betafresh Hong Kong Limited has the right to fully refund a customer for the full purchase price, in lieu of timely delivery of merchandise.
Betafresh Hong Kong Limited processes and ships Monday to Friday, and is closed on weekends.
No deliveries are made by carriers on weekends or holidays.
You may be contacted at the phone number registered with your credit card for security purposes.
Confirmation
Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
Prices
Prices are in United States dollars (USD) unless otherwise noted. The price charged for an order will be the price in effect at the time the order is made.
Taxes
All taxes are calculated and included in the final price communicated at the end of your order. ROVER is required by law to declare an accurate value on all shipments.
Discount codes
Discount Codes or Store Credit Codes should be entered during the checkout process to be valid. Attempting to add a promotional code after purchase will not be honored.
Discount Codes or Store Credit Codes received after purchase gift, cannot be applied to the completed purchase.
Shipping Limitations
When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. We are not responsible for any wrong or undeliverable addresses.
Accuracy of Information
We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. The price displayed on the website may differ from the price for the same item sold as in-store merchandise. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
Copyright
All content on this Web Site including website design, text, graphics, logos of Betafresh Hong Kong Limited brands, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Betafresh Hong Kong Limited. ALL RIGHTS RESERVED and are protected to the full extend of U.S. and International copyright laws. Permission is granted to electronically copy and to print in hard copy portions of this Web Site for the purposes of placing an order with Betafresh Hong Kong Limited or promoting products ordered from Betafresh Hong Kong Limited by authorized retailers. Any other use of materials on this Web Site–including reproduction for purposes other than those noted above, modification, distribution, or re-publication–without the prior written permission of Betafresh Hong Kong Limited is strictly prohibited. Betafresh Hong Kong Limited is not responsible for any content placed online by users. Each user warrants that all the content they place online is not violative of the copyright of third parties.
Trademarks
Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of Betafresh Hong Kong Limited or its affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without the written permission of Betafresh Hong Kong Limited or such other owner.
YouTube® and its logo are trademarks or registered trademarks of Google Inc. Facebook® and its logo are trademarks or registered trademarks of Facebook, Inc. Twitter® and its logos are trademarks or registered trademarks of Twitter, Inc.
Third Party Links
From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by Betafresh Hong Kong Limited or their respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other Web sites, or any content, materials or other information located or accessible from any other Web sites, or the results that you may obtain from using any other Web sites. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk.
User Information
Other than personally identifiable information, which is subject to this Web Site’s Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner (“User Communications”) is and will be considered non-confidential and non-proprietary. We and our respective affiliates and our or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We will have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.
DISCLAIMERS
YOUR USE OF THIS SITE IS AT YOUR RISK. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER THIS WEB SITE, Betafresh Hong Kong Limited, NOR ANY OF THEIR RESPECTIVE AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS WEB SITE. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, AND NEITHER THIS WEB SITE, Betafresh Hong Kong Limited, NOR ANY OF THEIR RESPECTIVE AFFILIATES MAKES ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEB SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS “CONSUMERS” IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
Liability
Except as specifically stated on this Web Site, to the fullest extent permitted at law, neither Betafresh Hong Kong Limited nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web Site or the information, content, materials or products included on this Web Site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Terms of Purchase
Betafresh Hong Kong Limited is a retailer/distributor only. Products sold are not manufactured by Betafresh Hong Kong Limited. Betafresh Hong Kong Limited makes no representation or warranty with respect to the products except those stated in this document. Betafresh Hong Kong Limited disclaims all other warranties, express or implied, as to any such product, including and without limitation, the implied warranties of merchantability and fitness for a particular purpose, and any implied warranties arising from statute, trade usage, course of dealing, or course of performance.
You (“the Customer”) and Betafresh Hong Kong Limited agree that these Terms and Conditions are the sole terms and conditions governing the sales transaction between the Customer and Betafresh Hong Kong Limited. Any attempt to alter, supplement, modify or amend these Terms and Conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void.
Revisions to these Terms and Conditions
These Terms and Conditions may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by legal notices or terms located on particular pages of this Web Site.
Termination
You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.
Additional Assistance
If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us.